Legal &amp; Policy Library

Privacy Policy

How HEOSSI handles personal data as controller.

Data Processing Addendum

Processor terms for Customer Data, including the sub-processor disclosure.

Cookie Policy

Cookies, analytics, and consent controls.

Controller Identity and Data Protection Officer

Who the data controller legally is, its Singapore UEN, and the designated Data Protection Officer's business contact - as required by the PDPA and GDPR.

Sub-processors

The current, complete list of third parties that process Customer Data on QNSI's behalf, their purpose, region, and cross-border transfer mechanism.

Governing Law and Dispute Resolution

QNSI contracts are governed by Singapore law. Disputes are resolved by arbitration in Singapore under the SIAC Rules - a neutral, globally enforceable forum.

Acceptable Use Policy

What you may not do with QNSI Cloud - and what happens if you do. Applies to every plan, including the free tier.

Data Retention and Deletion

How long QNSI keeps each class of data, what happens when you delete something or close your account, and the limits of deletion in a tamper-evident system.

Billing, Renewal, Cancellation, and Refund Policy

How subscriptions renew, how cancellation works, when fees or credits may be refunded, and what happens to data after a downgrade or termination.

Government and Law-Enforcement Request Policy

How HEOSSI evaluates legal demands for customer information and when customers are notified.

Intellectual Property Complaint Policy

How rights holders can report alleged infringement and how customers can respond.

Vulnerability Disclosure Policy

How to report a security vulnerability in QNSI, what we commit to in return, and the safe harbour that protects good-faith research.

AI and Customer Data

Whether QNSI trains models on your data (it does not), how customer AI workloads are isolated, and what leaves the enclave.

Incident Response and Breach Notification

How QNSI detects, contains, and communicates a security incident - including the notification timelines we commit to.

Customer Security Responsibilities

The shared-responsibility boundary for accounts, keys, applications, users, integrations, and regulated workloads.

Export Control and Sanctions

QNSI is offered internationally, subject to applicable export-control, sanctions, end-use, and licensing requirements.

Marketing Communications Policy

Consent, identification, opt-out, and Singapore Do Not Call requirements for QNSI marketing.

Anti-Bribery, Anti-Corruption and Modern Slavery

HEOSSI's business-conduct commitments - the ones enterprise and government procurement will ask you to evidence.

Business Continuity and Disaster Recovery

How QNSI is architected to survive failure, how we recover, and what we do not yet promise.

Accessibility Statement

QNSI's accessibility commitment, the standard we build to, known gaps, and how to report a barrier.

Support and Maintenance Policy

Support scope, severity handling, maintenance notices, and the difference between response targets and contractual guarantees.

Service Level Agreement

Availability measurement, exclusions, service credits, claim procedure, and the plans eligible for contractual SLA coverage.